Zappos: Facing Competitive Challenges

After reviewing the Zappos case study (p. 52) and this week’s readings, discuss the following questions:
• How can training and development help Zappos meet the challenges of being the best online retailer?
• Do you think that employees at Zappos have high levels of engagement? Explain why or why not.
• Which of Zappos’ ten core values do you believe training and development can influence the most? The least? Why?
• Include an Introduction to the case study problem.
• All works should be written in proper APA format.
• Your paper should be 2-3 pages with additional cover and reference pages. On your cover page, include the name of the assignment, your name, date, and the course.
• Use at least two (2) references to support your work

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